Practise on an AI customer. Face a real one in days.
Voice role-plays with an AI customer, as many times as it takes, at any hour.Your live customers stay untouched while people learn.
The only person who can train them is the one you cannot spare
A new rep learns by sitting next to somebody good. That somebody is your best closer, and every hour they spend explaining is an hour they are not selling. So the training happens in gaps, on the calls that were already lost, and the new person finds out what works by losing deals of their own for three months.
The first real customer should not be the first practice run.
Three people, three promises
Spellit Academy is bought by one person and used by three, and each of them wants something different from it.
Practise on an AI customer. Face a real one in days.
For whoever rolls it out
Upload your materials. Get a course.
Modules, tests, exercises, voice role-plays, an exam and a diploma, built from the scripts and recordings you already have.
For the manager
See who actually passed.
Not who opened the course. Who answered, how many attempts it took, and where they still fall down.
What each person gets
The new rep
Practise the conversation you are dreading, as many times as you need, before it costs you a real customer.
Whoever runs onboarding
Turn the scripts you already have into a course in an afternoon, and stop rewriting it every time the product moves.
The manager
See who is ready for live calls, based on what they answered, not on who finished the slides.
How the training actually goes
Practise on an AI customer, at two in the morning if that is when there is time
A voice role-play with a customer who objects, hesitates, goes quiet and asks the awkward question. As many times as it takes, without booking anybody time and without burning a real conversation to learn on.Speaking out loud, not clicking through a quizThe customer pushes back, because a customer who agrees teaches nothingRepeat until it is right, at any hour, without an audienceScript trainer
- Full text
- Anchors only
- From memory
- With a client
Level 3 · react without hints
Opening · first 20 seconds
Hints are hidden. Pick the reaction you would actually use.
The buyer asks for the price in the first minute, before anything has been discussed.
«How much does it cost? I am just checking what is out there.»
Pick one
The verdict says what to change, not just what went wrong
After the role-play comes a breakdown: the score, the areas that held and the ones that did not, and for each of them the sentence that was said and a better one to use instead.Scored on the same standard the real calls are scored onEvery criticism comes with the words to use insteadThe trainee sees it themselves, before a manager ever gets involvedPractice result
Price asked in the first minute
Attempt 2 of the day
71/ 100
↗ up from 54 · first attempt today
Scored on the same standard as your real calls. You see this before anyone else does.
The conversation ended without a date, so everything you earned in the first ten minutes now depends on the buyer remembering to write back.
You said «I will put something together and send it over.»
Better «I will send it tomorrow morning. Shall we book fifteen minutes on Thursday to go through it together?»
You answered the comparison with features. The buyer never said what they were comparing on, and nobody asked.
You said «We do a lot more than they do, honestly.»
Better «What are you comparing us on? If it is the same three things every time, I would rather answer those than list everything.»
Upload your materials. Get a course
Your scripts, your recordings, your objection handling. The course comes back as modules, tests, exercises, role-plays, an exam and a diploma. Nobody spends three months writing curriculum that will be out of date by the time it ships.Built from what your team already sells withEditable: the assistant drafts, a person approvesUpdated when the product changes, not once a yearWhat you put in
Your own materials. Nothing generic, nothing bought in.
The assistant drafts. A person approves. Nothing reaches the team unread.
Made from this
- 18 stages of the call map
- 3 exercises per stage
- Role-play scenarios for the opening
What comes back
- 12Modules
- 34Tests
- 54Exercises
- 18Role-plays
- 1Exam
- 1Diploma
Watch the skill map fill in
Progress is not a percentage bar. It is a map of what this person can handle now and what they still cannot, and it fills in as they train.The call, station by station
Not a percentage bar. What this person can hold today, and what is still ahead of them.
3 / 10 practised
Contact and discovery
Showing and proving
Objections and close
A station counts after the practice. Reading and watching do not move it.
See who actually passed
The manager view answers a different question than the trainee view. Not what was studied: what was answered, how many attempts it took, and which parts still fail on the third try.Who actually passed
Not who opened the course. Who answered, how many tries it took, and what still fails.
62opened everything
46passed everything
PersonPassedAvg triesStill failing
The same scenarios, in the language they sell in
A rep in Lisbon trains in Portuguese, a rep in Berlin in German, and the manager reads both in English. The role-play switches language without switching content.How one stage is actually learned
Reading a script and being able to run it are different things, and the gap between them is where new hires lose deals. Here is how the gap gets closed.
One stage, four passes, each with less to lean on
This is the difference between reading a script and being able to run it. The same stage is done four times, and each time there is less on the screen.
Stage 5 / 18 · Part 1 · Contact and discovery
Point A: what is actually wrong today
What this stage is for Take the buyer from facts to dissatisfaction to consequence, before any presentation.
Anchors only. The sentences are gone; what is left is the order and the intent. Say it out loud in your own words.
- Ask about today
- Find the cost
- Make it personal
- Get it out loud
Reading does not count. Neither does a role-play. Only the practice and the memory pass move a station on the map, which is the answer to “are they actually learning or just clicking”.
What the verdict actually says
Scored on the same standard a live call is scored on, because that is the point.
Handling the budget objection
mandatory1/2From the recording
04:12I understand, it is a big number. Let me see what I can do about the terms.
05:48So would a softer number help you get this approved internally?
The trainee moved to the terms before finding out what the number was being compared against. The customer never said it was too much, only that it was above what they had planned.
Try this instead
Above what you planned. What were you working from, and what does that number cover today?
Every “no” has a card behind it
A script answers the words. A card answers the reason, and the reason is almost never the words.
A card for every “no”, and what is really behind it
Every objection your team hears gets a card, grouped the way objections actually arrive. Each one carries the hidden reason, the wording that works, the wording that does not, and a way to practise it out loud.
8 cards
«I need to think about it.»
The real reason
Almost always there is one specific unspoken question behind this: the price, a person who has to agree, or a doubt they do not want to say out loud.
How to answer
Of course, it is not a small decision. Let me be honest though: what exactly do you want to think over? Is it the price, is it whether it fits, is it somebody you need to bring in? I ask because nine times out of ten the question turns out to be answerable in two minutes, and going away with it unanswered is what turns a maybe into a no.
How not to answer
“Sure, take your time, I will follow up next week.” It sounds respectful and it ends the conversation. The unspoken question goes with them and nobody ever answers it.
Why it works
It names the thing they were being polite about, and gives them permission to say it while you are still on the call.
Practise this in role-play →
And it does not evaporate a month later
The expensive part of training is not the course. It is that six weeks after the course nobody remembers it.
Five minutes a day, and the course stops evaporating
Question, flip, compare, rate yourself honestly. Weak ones come back tomorrow, confident ones in two weeks.
Card 1 of 3
Question
What are the three levels of Point A, in order?
From Module 3 · Discovery
You rate yourself, and that is deliberate. The system cannot tell a right answer from a lucky guess. You can.
Ready or not ready, with the list that closes it
The question a manager actually asks is not how much of the course somebody finished. It is whether they can be put in front of a customer on Monday.
Sofia Marin Second week on the team
Not ready for live calls yet
Nothing here is a failure: it is week two. What is missing is listed, so nobody has to guess when she is ready.
Remaining to be ready
- 11 module tests
- 2 key exercises
- 1 capstone role-play
Conversation skills
Based on her last two evaluated role-plays, not on what she opened.
Closing — Agreeing a specific next step with a date on it.
Practise “Closing”: it is the weakest zone, and it is the one that decides the call.
To be signed off, she must
- Pass all 11 module tests at 80% or higher
- Complete the “Discovery to mirror summary” role-play at 70% or higher
- Complete the “Objections and closing in three attempts” role-play at 70% or higher
- Pass the final exam at 80% or higher
The list is the same for everyone and visible from day one. Nobody finds out the bar after failing it.
What it moves
+40%
new-hire skill in month two
3x
faster onboarding
5x
faster rollout of new scripts
10x
visibility on who is ready
What it takes to start
Start with the scripts you already have
The first course is ready the same week
It scores on your standard, not a generic one
See the demo now. Then run it on yours.
A live demo of our products and a real conversation about your revenue growth problem.