New people practise on an AI customer, not on your pipeline.
Voice role-plays as many times as it takes, at any hour.Your real customers stay untouched while people learn.
- Fix
- Price objection met with silence twice this shift
- Say
- 12 minutes on an AI customer before the next shift
- Because
- “I’ll be honest, price isn’t the issue — timing is.”07:33
The new hire shadows someone for two weeks.
It works, and it costs two people’s time. Then they take a real call and meet an objection they have never said out loud — because listening to someone else handle it is not the same as handling it.
Three months before the first real deal
A new rep shadows calls, reads the deck, and then takes live conversations to learn on. The learning is real and so is the cost: the customers they practise on are customers you had.
The first live customer should not be the first practice run.
What changes
Rehearsal without a real customer
The hard objection, twelve times if needed, at eleven at night. Nobody is burned while they learn.
Built from your own materials
Your scripts, your standards, your recordings — not a generic course about active listening.
You see when they are ready
Not “finished the course” — passed the role-play on the objection that actually costs you deals.
How it works on your conversations
Every screen below is the product itself, running. Try one.
Put the new hire against a customer who objects
A spoken role-play with a customer who objects, hesitates, goes quiet and asks the awkward question. A customer who agrees teaches nothing. It runs at eleven at night, as many times as it takes, with no audience and no real conversation spent on the practice.A customer who objects, available at any hour, costing nobody an hour of selling.Script trainer
- Full text
- Anchors only
- From memory
- With a client
Level 3 · react without hints
Opening · first 20 seconds
Hints are hidden. Pick the reaction you would actually use.
The buyer asks for the price in the first minute, before anything has been discussed.
«How much does it cost? I am just checking what is out there.»
Pick one
Take the script away one step at a time
The same stage of the conversation in four modes: read it, practice with the wording in front of you, say it from memory, then handle it inside a full call. That last step is where knowing turns into doing, and it is the step shadowing never reaches.One stage, practised four ways, with the prompts removed as they improve.One stage, four passes, each with less to lean on
This is the difference between reading a script and being able to run it. The same stage is done four times, and each time there is less on the screen.
Stage 5 / 18 · Part 1 · Contact and discovery
Point A: what is actually wrong today
What this stage is for Take the buyer from facts to dissatisfaction to consequence, before any presentation.
Anchors only. The sentences are gone; what is left is the order and the intent. Say it out loud in your own words.
- Ask about today
- Find the cost
- Make it personal
- Get it out loud
Reading does not count. Neither does a role-play. Only the practice and the memory pass move a station on the map, which is the answer to “are they actually learning or just clicking”.
Build the course out of what you already have
Your scripts, your recordings, your objection handling go in. Modules, tests, exercises, role-plays, an exam and a certificate come back. Nobody spends three months writing curriculum that the product has moved past by the time it ships.The onboarding material you already have, arriving as a course by the end of the week.What you put in
Your own materials. Nothing generic, nothing bought in.
The assistant drafts. A person approves. Nothing reaches the team unread.
Made from this
- 18 stages of the call map
- 3 exercises per stage
- Role-play scenarios for the opening
What comes back
- 12Modules
- 34Tests
- 54Exercises
- 18Role-plays
- 1Exam
- 1Diploma
Answer whether they are ready for a live call
The only question a manager has before handing over a real customer. Not a completion percentage: what they answered, how many attempts it took, and the exact list of what still stands between this person and their first live conversation.The gap between “finished the course” and “can take a live customer”.Sofia Marin Second week on the team
Not ready for live calls yet
Nothing here is a failure: it is week two. What is missing is listed, so nobody has to guess when she is ready.
Remaining to be ready
- 11 module tests
- 2 key exercises
- 1 capstone role-play
Conversation skills
Based on her last two evaluated role-plays, not on what she opened.
Closing — Agreeing a specific next step with a date on it.
Practise “Closing”: it is the weakest zone, and it is the one that decides the call.
To be signed off, she must
- Pass all 11 module tests at 80% or higher
- Complete the “Discovery to mirror summary” role-play at 70% or higher
- Complete the “Objections and closing in three attempts” role-play at 70% or higher
- Pass the final exam at 80% or higher
The list is the same for everyone and visible from day one. Nobody finds out the bar after failing it.
How it lands on the onboarding you run today
- Shadowing
- Listening to someone handle an objection is a different skill from handling it. Rehearsal adds the part shadowing leaves out.
- Your best closer’s time
- The person who can train is the person you can least spare. Their calls become the material instead of their hours.
- Ramp time
- The weeks between a hire and a person who performs is the number this moves. It is visible per person, not per cohort.
- Seasonal and high-turnover teams
- Teams that double for a peak and shrink after it get people to the line in days rather than in quarters.
- Languages
- A rep in Lisbon rehearses in Portuguese, one in Berlin in German, and the manager reads both reviews in English.
What happens, and when
Week one
The scripts you already have become a course with exercises and role-plays.
Month one
New reps rehearse the objections your market actually raises.
Quarter one
You see who is ready for live calls from what they answered, not from who finished the slides.
Where to start
Each product is bought on its own. Start with the one that hurts.
Spellit Academy
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